FAQs

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Do you charge HST?
Apr. 24, 2012
Put simply, yes, just following the rules.

Do you offer packages?
Apr. 24, 2012
You bet! We have a large range of packages to suit everyone. Our customized packages include session fee and high res DVD. Print collections start at $300. Customized Packages start at $750. All of the details for portrait pricing are available on our site under "investment".

Our wedding packages start at $3200 and are also customizable. Every bride and groom are different, so our packages can be too!

How can I pay?
Apr. 24, 2012
We accept email money transfer (preferred payment method), cash, cheque and Visa and Mastercard via Paypal.

How do we confirm our booking?
Apr. 24, 2012
A non-refundable fee of $125 for portraits and $1000 for weddings is due within five days of booking your session in order to reserve your session date.

What happens if we are sick?
Apr. 24, 2012
No problem, we will work it out and reschedule for a later date.

What is included in the session fee?
Apr. 24, 2012
The session fee includes the time on location, prepping you for the photo shoot (via email or phone), lots of fun, editing of photographers top picks and an online gallery for 90 days.
*travel fee may apply outside of the Waterloo region.

What products do you offer?
Apr. 24, 2012
We try to stay on top of all the new and impressive items on the market and if we don’t have it on our menu, we are happy to look into it for you.
Currently, we offer prints, canvases, metal prints, albums, notecards, accordion books and more!

What should we wear?
Apr. 24, 2012
This is a very important question so thanks for asking. I am happy to help you with your wardrobe choices and constantly update my Pinterest Boards on “What to Wear”. Click HERE to go to my Pinterest.

When should we schedule our e-session?
Apr. 24, 2012
This one is more flexible, however if you are wanting to use the images for your wedding date, save-the-date cards, guest books etc, then I would suggest we shoot a few months before your wedding date.

When should we schedule our maternity session?
Apr. 24, 2012
The best time would be 32-36 weeks, just in case your little one decides to make an early appearance.

When should we schedule our newborn session?
Apr. 24, 2012
Newborn sessions are best booked within the first ten days of birth. To achieve the sweet, sleepy baby look it is imperative to stick to those guidelines. As a baby grows, their little bodies start to straighten out and it becomes increasingly challenging to curl them up into a cute ball of kissable rolls.

When will we see our photos?
Apr. 24, 2012
Portrait » First you will see a blog post with our favourite images, usually within 3 weeks. Approximately 4-5 weeks after session you will receive an email prompting you to view your online gallery of 35-50 final images. From here you can browse, order and share your gallery with family and friends.

Weddings » You will likely see a blog post within 3-4 weeks. Approximately 6-8 weeks after session you will receive an email prompting you to view your online gallery. From here you can browse, order and share your gallery with family and friends.
Once you have had a chance to look over the images, Alicia will be happy to assist you in the ordering process. It can be overwhelming making the best decision for prints, canvases and all the choices in between. Alicia’s creative and professional input can be very helpful with this process.
*timing can vary in busy season though we do everything in our power to meet our projections for online gallery.

If you don’t see the answer to your question, shoot me an email or submit your question through our form below. I look forward to hearing from you!

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*Please note only one promotional code or discount may be used per session for all prints, packages and products.
*Due to the nature of our work we do not offer refunds, we appreciate your understanding in this matter. (Extenuating circumstances may be exempt from this policy.)